- Location: Philippines
YOUR PRIVACY MATTERS
Last Updated: October 2026
Your business information matters to you, so it matters to us. This policy explains in plain language what information Port Access Global collects through this website, why we need it, who sees it and how we keep it safe. We follow the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and only collect what we genuinely need to help you.
When you send an inquiry, we ask for a small amount of information: your name, company name, the product you import, the help you’re looking for, and one way to reply to you, such as email or phone. That’s it. We don’t ask for invoices, permits or supplier records at this first step, and you never need to share them just to ask a question.
If you later agree to paid work, we may ask for specific shipment records. We’ll always tell you exactly which documents we need and why before you send anything.
We use your information only to reply to your inquiry, check whether our service fits your needs, deliver work you’ve approved and follow up about that work. We don’t sell your information, rent it out or use it to send unrelated marketing. If we ever want to send you updates you didn’t ask for, we’ll ask your permission first, and you can say no.
Only authorised members of our team who are handling your inquiry or project can access your details. Inquiries are stored in a secure customer management system so the right person can follow up, and nothing gets lost.
We never share your shipment documents with your customs broker, logistics provider or anyone else without your clear permission. If we need to involve another party, we’ll explain who and why before anything is shared.
Invoices, supplier details and permits can contain commercially sensitive information, so we handle them carefully. Please don’t upload them through the general website form. When documents are needed, our team will send you clear instructions for sharing them securely. We use them only for the work you approved, and we limit access to the people doing that work.
Like most websites, we may use basic analytics to understand how visitors use our pages, such as which pages are viewed most. This helps us improve the site. Your name, contact details and shipment information are deliberately kept out of analytics data.
We keep your information only for as long as we need it to respond to you, complete agreed work or meet legal and accounting obligations. When it’s no longer needed, we securely delete or anonymise it.
We take reasonable technical and organisational steps to protect your information, including restricted access, secure storage and careful handling of documents. No system is completely risk-free, but we work hard to keep your data safe and will act quickly if something goes wrong.
Under Philippine law, you have the right to know what information we hold about you, ask for a copy, correct anything inaccurate, and ask us to delete your information or stop using it. Just contact us and we’ll help. If you’re not satisfied with our response, you can also contact the National Privacy Commission.
We may update this policy as our services grow. When we do, we’ll change the date at the top of this page, so you always know you’re reading the latest version.
Questions about your privacy or how we handle your information? Reach us using the details on our Contact page. A real person will read your message and reply.
